Privacy Policy
Last updated: July 4, 2026
Vadia Health, operated by Pragmatic Business Solutions, LLC, is committed to protecting the privacy of clinicians, staff, and the clients they serve. This page describes, in plain language, how we think about the information entrusted to us.
Generic placeholder document — not legal advice. Replace with counsel-reviewed terms before launch.
1. Placeholder notice
This is generic placeholder copy provided to illustrate structure and tone. It is not legal advice and must be reviewed and finalized with qualified counsel — including HIPAA, state, and 42 CFR Part 2 requirements — before it is relied upon.
2. Information we handle
We handle account information (such as names and work emails), practice configuration, and, on behalf of practices, protected health information (PHI) belonging to their clients. Practices are the controllers of their clients' PHI; Vadia acts as their service provider.
3. How information is used
Information is used to provide and secure the service: to authenticate users, deliver scheduling, documentation, messaging, and billing features, and to support the practice. We do not sell personal information, and we do not use client PHI for advertising.
4. How information is protected
We apply per-tenant isolation, encryption in transit and at rest, least-privilege access, multi-factor authentication, and a tamper-evident audit trail. Protected health information is kept out of application logs, URLs, and error reports by design.
5. Artificial intelligence
Optional AI features operate only with explicit consent and are designed to assist, never to decide. Clinical suggestions are grounded in a practice's own templates and always require human review and sign-off.
6. Data ownership and retention
A practice's records belong to the practice. We provide the ability to export data, retain information only as long as needed to deliver the service or meet legal obligations, and support secure deletion on request.
7. Your choices and rights
Depending on your role and jurisdiction, you may have rights to access, correct, export, or delete certain information. Clients should direct requests about their health records to their treating practice, which controls that information.
8. Contact us
Questions about privacy can be directed to our team at [email protected].