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BetaVadia is still being built. You will find rough edges — we would rather you found them than your patients did. Report something broken

Accessibility Statement

Last updated: August 20, 2026

Behavioral health care should not be harder to reach because of the software in front of it. We build Vadia Health to be usable by people with disabilities, in English and in Spanish, and we treat an accessibility barrier as a defect rather than a feature request.

1. The standard we build to

We aim to conform to the Web Content Accessibility Guidelines (WCAG) version 2.1, Level AA, across our public website, the client portal, and the staff application. We consider the Americans with Disabilities Act and Section 504 of the Rehabilitation Act in how we design, recognizing that our customers are health care providers with their own obligations to the people they serve.

2. What that means in practice

The interface is operable by keyboard alone; interactive elements have visible focus; color is never the only way information is conveyed, and text meets AA contrast in both the light and dark themes; images and icons carry text alternatives; forms use real labels and announce their errors; content is structured with proper headings and landmarks so a screen reader can navigate it; text reflows and remains readable when enlarged; and motion is reduced when a visitor's system asks for that. Every surface is available in English and Spanish, and the language of a message follows the person reading it.

3. What we know is not there yet

We do not claim full conformance. Accessibility is uneven across a product this size, complex data tables and charts are the areas most likely to fall short, third-party components we embed — including video and payment interfaces — are only as accessible as their vendors make them, and documents a practice uploads are outside our control. We test with keyboard navigation and automated tooling on an ongoing basis; we have not commissioned an independent audit, and we will say so here when we do.

4. Telling us about a barrier

If any part of Vadia is difficult or impossible for you to use, tell us at [email protected]. Describe the page and what happened; you do not need to know the technical cause, and please do not include health information. We aim to acknowledge within five business days, and we will tell you what we find and when we expect to fix it. If you need information from the Service in another format while we work on it, we will find a way to get it to you.

5. For practices

If you are a practice with a client who needs an accommodation the software does not currently support, contact us and we will work with you on an alternative. Your obligations to your clients under the ADA and Section 504, including the provision of interpreters and alternative formats, remain yours; we will support them as far as the platform allows.